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Communication Skills: What To Say After A Mistake At Work
Last updated 1/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 5h 25m | Size: 2.83 GB[/center]
Learn what to say after mistakes at work so you can respond confidently, stay credible, and protect your career
What you'll learn
Know exactly what to say right after a mistake so situations don't escalate or spiral.
Respond to mistakes without sounding defensive, careless, or overly apologetic.
Handle difficult conversations with your boss, team, or clients after something goes wrong.
Use a simple, repeatable response structure that works in meetings, calls, and emails.
Stay calm and composed when mistakes are noticed, questioned, or challenged at work.
Protect your professional reputation so one mistake doesn't define how people see you.
Requirements
No prior communication training or special skills are required
Anyone who works in a professional or workplace setting can take this course
You only need a willingness to reflect on real workplace situations and apply practical advice
Description
This course contains the use of artificial intelligence.You make a mistake at work. It might be small, or it might be very visible, but once it's noticed, the pressure hits immediately. Your mind starts racing, and you're expected to respond before you've had time to think clearly. In most cases, it's not the mistake itself that causes lasting damage - it's what you say next. People panic, over-explain, defend themselves too early, or stay silent and look unprepared. Even a minor mistake can quietly change how others see your judgment if it's handled poorly.This course shows you how to respond differently. Instead of guessing what to say, you'll learn how to respond with clarity and control using simple, proven response structures and exact wording that work under real workplace pressure. The goal isn't to sound impressive, overly apologetic, or to explain everything. The goal is to sound settled, responsible, and professional, so the situation stops escalating and trust stays intact. This isn't a general communication or confidence course - it focuses specifically on what to say after a mistake, in real conversations and real emails, when credibility feels exposed.The lessons are short, practical, and structured to build on each other. You'll learn how to stabilize the moment right after a mistake, explain what happened without sounding defensive, and follow up in a way that closes the situation instead of reopening it later. The teaching style is calm and realistic, designed for busy professionals who want clear guidance, not theory or hype. You don't need to avoid mistakes to protect your career. You need to know how to handle them well - and this course gives you a reliable way to do exactly that.
Who this course is for
Professionals who want to handle workplace mistakes without damaging their credibility or reputation
Employees, managers, or team leads who feel unsure about what to say after making a mistake at work
Anyone who wants clear, practical guidance for difficult mistake conversations with bosses, clients, or teams
Working professionals who want to stay calm and professional under pressure instead of panicking or over-explaining
